your dealers in the states seem to very unhelpful, a little story about one of our dealers "thames harley davidson"in the UK. while back i bought a second hand sporty from them, couple of weeks later was getting rattling noise from under the tank which i couldn't locate .the bike came with a warranty so gave them a call they said they would come and collect the bike and bring me a replacement while they worked on it (i live 150 miles from them) next day they turned up with the replacement and took mine away.2 days later they were back with it fixed.i had another problem with it month later and they did the same thing.never complained once and couldn't have been more helpful guess we have better dealers than you guys in the US or has anybody got a positive story on harley dealers!!