Ride Free, Alex!!!
With all respect, Mr. VR Master....if I paid for a new one and it didn't work right outta the box...YES INDEED! This bike was broken from the factory...and then the set-up at the dealer didn't catch it either....then the dealer sounds like he wants to play the "it'll be ready tomorrow..." or whenever game with him. I'd bet Quality Assurance at the KC Plant would want to see this bike again and determine how they missed it. From the tour we went on at the '06 Rally, I understood each bike was started and run for a period of time before it goes out the door. Any problems are tagged and the defective bike is displayed in the lunch room with the defect tags on it for all to see.VR Master said:"...do you get everybody worked up when your computer doesnt work either??? ..."
Sounds like this bike didn't go through this process...and now the dealer is making promises they can't keep.
Let's look at it another way....let's say you just bought a brand new 72" Plasma HDTV set...paid $6,999.99 for it....had it delivered....all set up by the dealer. You go to turn it on, and it comes on....change to whatever channel you want to watch and you start watching your brand new TV..."Man, this is great!!" you say. Then....BOOOM...the sound goes off...and the picture goes out of focus. Would you want a new one...one that WORKS, like you paid for? ...or would you want the dealer to send "Clem" out to your house with a soldering gun, a bag of nut drivers, and a promise it'll be fixed right?
I think I'd want a new TV...or a new computer to use your example...or a new bike...
JMHO...No disrespect meant, VR Master...
PS (really, an afterthought) My wife owns an interior decorating studio. She sells furniture, lamps, accessories, etc. She has had customers call and say such-and-such was defective. She doesn't hesitate to tell her customer that they will take care of it, not to worry. She immediately sends her crew out to pick up the defecive item, and she sends it back to the factory for replacement. She has NEVER had a furniture manufacturer refuse to accept a defective item and send a new one back. Mind you...she does this without notifiying the furniture manufacturer first, and without getting their approval. Her approach to customer service is simple..."If my customer is unhappy, then so am I." The only things she has to protect is her reputation and her name with her customers...and her vendors and suppliers know this. She's been in business for almost 20 years, and has customers all over the US....even a couple in Europe, and one in Saudi Arabia (if you can believe that). Bottom line is she is willing to take on the manufacturers for the benefit of her customers. When's the last time we heard of a HD dealer doing that for one of their customers...? I know there may be some out there...but it doesn't sound like this dealer's willing to anything like that to protect his customer.