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I recently bought my 1st Harley. Yes, it is an '07 DX. Here's how my deal went. Sorry so long but......
I was told they were in short supply and high in demand. I would have to put $1000 down to hold the last one they were getting this year. I had to hurry as there was a list of buyers who wanted the bike but it was my turn in the barrell... I put the $$ down. I was told it was a non-refundable deposit and all harley dealers do it. I bought it and gave them the deposit . I also ordered a windshield and a seat rest. I left the deposit and signed the parts order form (6/9/07/). The bike was to be delivered on 6/19. I was all excited about getting my 1st H-D. I visited the store a couple of times talking to my salesman and such. Asking questions about upgrades etc. I was told the dealer would check the staus on the delivery thru the internet and the bike would be shipped a week prior to the 19th. I checked a couple of times during the days leading up to the 19th. No info from H-D. On the 19th I was told the bike shipped and would be there within a week. I was still jazzed at this point. I asked about the parts and was told they would be put on the bike as it was being readied.
On the Tuesday the 26th I called my salesman. He told me he was on his days off and wouldn't be back for 2 days. He told me to come in on the 28th when he was back. He said he received the paperwork but didn't know if the bike was in.
Late that afternoon after speaking with the wife I called the dealership. I spoke to a different salesman. I asked if the bike was in and he told me it was. I asked if I could come see it. I went home got the wife and we went to see it. The new salesman took in the back room. The bike was already on a rack being prepped. The salesman spoke to the service manager. he allowed us to see the bike on the rack. I was told the bike would be ready at 3 pm the next day.
The new salesman asked if I wanted to take care of all the paperwork. I told him I was working with another salesman and didn't want to step on anyones toes regarding the deal. He told me to call the shop the next day.
I called the next day. The new salesman said he whad it worked out and my guy said it was ok? I showed up at 3 for the bike. I saw it and looked great. The winshield and seat rest were not on the bike. I inquired as to why not. My new salesman went and got the order. He told me the order was there but my old salesman never signed it so it was never processed.
I paid the down payment and ordered my parts on 6/9. It was now 6/26 and they never got ordered. Everytime I went into that store and asked, I was told everything would be taken care of. Well it was not......
Since the order had not gone in I added a thunderheader on the 26th. It's now 7/11 and nothing has come in yet? I went to the shop on 7/8. I was asked to call the parts guy back later int he day as they were swamped. No biggie, I could do that. I called back, was put on hold, then gave a message. Still haven't heard from the guy?
Oh yeah, the all H-D dealers take non refundable deposits was blown out of the water. Stopped in another store and was checking out their assecories when I was told the dealership I went to requires the non refundable deposits is because they lost too many customers....
One other thing, When I 1st inquired about the price of the bike I was told this dealership doesn't mark up their prices. Well, I found that out to also be a lie. When I confronted my salesman about that he gave me a store gift certificate to cover the mark up.
I love my bike. It's awesome. Couldn't be happier.... As for the deal and the follow-up service... It sucks.... I'm debating that after I get my 1st service that I'll use another dealer... I'm also going to ask for my parts and take them somewhere else to be installed....
Again, sorry so long but this has been bugging me....
Is this common......?
D
I was told they were in short supply and high in demand. I would have to put $1000 down to hold the last one they were getting this year. I had to hurry as there was a list of buyers who wanted the bike but it was my turn in the barrell... I put the $$ down. I was told it was a non-refundable deposit and all harley dealers do it. I bought it and gave them the deposit . I also ordered a windshield and a seat rest. I left the deposit and signed the parts order form (6/9/07/). The bike was to be delivered on 6/19. I was all excited about getting my 1st H-D. I visited the store a couple of times talking to my salesman and such. Asking questions about upgrades etc. I was told the dealer would check the staus on the delivery thru the internet and the bike would be shipped a week prior to the 19th. I checked a couple of times during the days leading up to the 19th. No info from H-D. On the 19th I was told the bike shipped and would be there within a week. I was still jazzed at this point. I asked about the parts and was told they would be put on the bike as it was being readied.
On the Tuesday the 26th I called my salesman. He told me he was on his days off and wouldn't be back for 2 days. He told me to come in on the 28th when he was back. He said he received the paperwork but didn't know if the bike was in.
Late that afternoon after speaking with the wife I called the dealership. I spoke to a different salesman. I asked if the bike was in and he told me it was. I asked if I could come see it. I went home got the wife and we went to see it. The new salesman took in the back room. The bike was already on a rack being prepped. The salesman spoke to the service manager. he allowed us to see the bike on the rack. I was told the bike would be ready at 3 pm the next day.
The new salesman asked if I wanted to take care of all the paperwork. I told him I was working with another salesman and didn't want to step on anyones toes regarding the deal. He told me to call the shop the next day.
I called the next day. The new salesman said he whad it worked out and my guy said it was ok? I showed up at 3 for the bike. I saw it and looked great. The winshield and seat rest were not on the bike. I inquired as to why not. My new salesman went and got the order. He told me the order was there but my old salesman never signed it so it was never processed.
I paid the down payment and ordered my parts on 6/9. It was now 6/26 and they never got ordered. Everytime I went into that store and asked, I was told everything would be taken care of. Well it was not......
Since the order had not gone in I added a thunderheader on the 26th. It's now 7/11 and nothing has come in yet? I went to the shop on 7/8. I was asked to call the parts guy back later int he day as they were swamped. No biggie, I could do that. I called back, was put on hold, then gave a message. Still haven't heard from the guy?
Oh yeah, the all H-D dealers take non refundable deposits was blown out of the water. Stopped in another store and was checking out their assecories when I was told the dealership I went to requires the non refundable deposits is because they lost too many customers....
One other thing, When I 1st inquired about the price of the bike I was told this dealership doesn't mark up their prices. Well, I found that out to also be a lie. When I confronted my salesman about that he gave me a store gift certificate to cover the mark up.
I love my bike. It's awesome. Couldn't be happier.... As for the deal and the follow-up service... It sucks.... I'm debating that after I get my 1st service that I'll use another dealer... I'm also going to ask for my parts and take them somewhere else to be installed....
Again, sorry so long but this has been bugging me....
Is this common......?
D
