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Discussion Starter #1
Has anyone out there had problems with their Chrome?
My chrome is flaking and peeling on both sides of the motor.
My dealer asked if I had any chemicals stored in my garage.
I have no chemicals in my garage and I do not have a swimming
pool.

MY V-Rod is an 02.

Andy
 

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Color me Gone
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27,333 Posts
Hello Andy and welcome to the forum. I am moving this to the problem section and if you do a search you will find a couple of others that live along the east coast that had similar problems.

Max
 

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Andy I canot believe that they would ask you that... What do they think you live in a toxic dump and you are not smart enough to know if the chemicals are slowley eating away at your bike...
I guess I would have told them to go P!SS up a rope ..... :soapbox:


Sorry to go off on them its just that I have noticed that some of the people working at the Dealerships are strange to say the least..... I'll take my high blood pressure meds. and cool down....
 

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spit happens
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Andy,
It standard procedure to interrogate you.They want to know your whole life,and then blame it on something you did when you were 10.No seriously,They try to put the blame on the owner not the quality of their products.
Besides if it was around chemicals or a pool,alot more chrome,aluminum,paint,etc damage.
 

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Chad 02 V-ROD
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I guess I would have told them to go P!SS up a rope ..... :soapbox:

lol :laugh: :laugh: :laugh: :laugh:
 

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spit happens
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Andy,sorry forgot to Welcome you to our little community that keeps growing and growing.Both in knowledge and members.
 

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SNAFU
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My father in law was at the Harley hospitality show last Monday night at the Ocean Center and was talking to one of the HD guys about chrome fork lowers for his RKC. To quote the HD rep. "You're not buying the HD chrome lowers are you"? He's not, he's having a local plater do them !!!! Nuf said.
 

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Discussion Starter #10
vrodvinny said:
Andy,sorry forgot to Welcome you to our little community that keeps growing and growing.Both in knowledge and members.
Thanks for the welcome! I'm new to this forum stuff, but can tell it's \going to be useful.

Andy
 

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Discussion Starter #11
mjw930 said:
My father in law was at the Harley hospitality show last Monday night at the Ocean Center and was talking to one of the HD guys about chrome fork lowers for his RKC. To quote the HD rep. "You're not buying the HD chrome lowers are you"? He's not, he's having a local plater do them !!!! Nuf said.

Thanks for the reply.

Andy
 

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Fries with that?
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We had a whole bunch of junk chrome warranteed on the '02. What's even worse is, the replacement parts they sent were also pitted and bubbling.
 

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COOLER RIDER
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Andy said:
Has anyone out there had problems with their Chrome?
My chrome is flaking and peeling on both sides of the motor.
My dealer asked if I had any chemicals stored in my garage.
I have no chemicals in my garage and I do not have a swimming
pool.

MY V-Rod is an 02.

Andy
I have an 02 with the same problem and it's never been near the coast. I reported while still under warranty and was politely told to eat shit and die. Then they up and replace everything for Jstranick. I hope they do for you also. Good luck and keep us posted.
 

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Fireman/investigator
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1,965 Posts
Only problem I had was an anniversary medallion lose the chrome on the "HA". Took forever to get the part from the factory, but because of the posts here I frequently check out the chrome on my baby. Best of luck to you, keep us posted, and welcome to the forum.
Greg
 

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You guys don't have to get so defensive all the time, the dealership is just asking the standard questions. Are they to assume that customers will come in and say the following: "Hey mister dealership....I just got done washing my bike in chlorine and rinsing it with sulfuric acid, and my chrome is peeling. Can you replace it under warranty?" They are just asking what has to be asked. I am sure that they will replace it under warranty if it is defective. We relpace chrome all the time for that exact reason, sometimes it can be as simple as a fingerprint on a part that causes the entire piece to have bad chroming. Just remember, you get much more with honey than with vinegar.

Later,
BART
 

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Greg/Moderator
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"Hey mister dealership....I just got done washing my bike in chlorine and rinsing it with sulfuric acid, and my chrome is peeling. Can you replace it under warranty?" When was the last time someone did this?????????????? and with that said I just got back from the dealer for some warrenty sp?work they did a great job :thumb: :thumb: Thanks Greg
 

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Moderator
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Bart,
You do you live at Disney Land ?... Come on Dude, You have to admit the Dealerships will do there best to find a way out of having to replace high dollar items... And I understand what you mean about asking questions... But you also should know how to ask the questions in a way that dose not offend the customer. This is a problem that not only the Dealerships have but most any company that deals with the public have..... If your staff is not trained in people skills then you have a big problem...Dont get me wrong there are great people representing the dealerships out there (RICK NIELSON) is a good example of that....So I guess what I'm trying to say is you got the good and the bad at the dealerships...And unfortunately the good are the minority.....

P.S. I respect you view on this matter and being able to express mine is why this forum is so great..... peace my brother.....
 

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FASTESTSTKBLTDRV
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Ricky G. said:
Bart,
You do you live at Disney Land ?... Come on Dude, You have to admit the Dealerships will do there best to find a way out of having to replace high dollar items... And I understand what you mean about asking questions... But you also should know how to ask the questions in a way that dose not offend the customer. This is a problem that not only the Dealerships have but most any company that deals with the public have..... If your staff is not trained in people skills then you have a big problem...Dont get me wrong there are great people representing the dealerships out there (RICK NIELSON) is a good example of that....So I guess what I'm trying to say is you got the good and the bad at the dealerships...And unfortunately the good are the minority.....

P.S. I respect you view on this matter and being able to express mine is why this forum is so great..... peace my brother.....
THANKS FOR THE COMPLEMENT, BUT LET ME EXPLAIN WHAT ITS LIKE
TO HAVE SEVERAL PEOPLE EVERY DAY TRY TO GET SOME THING FOR
FREE. FIRST THE FACTORY WILL ONLY WARRANTY ONE CHROME PIECE
PER BIKE NO MATTER HOW MANY ARE PEELING THIER RULE NOT THE
DEALERSHIPS.WE JUST HAVE TO TAKE THE ABUSE AND SMILE.SECOND
IN 5 YEARS ONE CUSTOMER HAS ADMITTED CAUSING A PROBLEM HIMSELF.
EVEN WHEN ITS OBVIOUS SOME ONE,WHO KNOWS WHO, CAUSED THE
PROBLEM. WE ARE EXPECTEDTO FIX IT FOR FREE . THIRD WHEN WE TURN IN WARRANTY CLAIMS TO THE FACTORY THEY REVIEW IT AND THE PARTS
AND EITHER OK THE CLAIM OR DENY IT. IF THEY DENY THE CLAIM THE
DEALER EATS LABOR AND PARTS. THUS THEY ARE TRAINED TO PROTECT
THE INTEREST OF THE BUSINESS. WE HAVE TO BE ABLE TO SELL THERE
PROBLEM TO THE FACTORY IN ORDER TO RECOUP THE COSTS. AND FINALLY
I'AM SURE EVERY ONE YOU KNOW AS WELL AS YOUR SELF TELLS THE WHOLE
TRUTH AND NOTHING BUT THE TRUTH SO HELP YOU GOD. ALSO I KNOW OF
DEALERSHIPS THAT IF YOU ALLOW A CUSTOMER TO TAKE ADVANTAGE
THE DEALERSHIP (YOU THE EMPLOYEE) YOU PAY FOR IT OUT OF YOUR CHECK. SO TRY TO UNERSTAND THEY MAY BE TRYING TO PROTECT THERE OWN POCKET WHEN THEY INTEROGAITE YOU,THEY ARE TRAINED TO. IT'S
NOT ABOUT THE COST OF THE PART IT'S WHO'S PAYING FOR IT.AS FAR AS
KNOWING HOW TO ASK QUESTIONS THAT DONT OFFEND PEOPLE WHEN
MOST ARE ALLREADY PISSED OFF,HAVE AN ATTITUDE.TRY TO UNDERSTAND
EVEN YOU WILL TAKE ABUSE FOR ONLY AWHILE.I'VE FOUND THAT IT'S
THE CUSTOMERS ATTITUDE THAT SETS THE STAGE NOT ALLWAYS BUT
MOST OF THE TIME IMHO. :soapbox:
 
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